We want you to be happy with the wine you buy at PRIMA. We guarantee all of the wine we sell in our store. Should you find that the wine you bought from us is defective, i.e. oxidized, suffering from cork taint, etc.; we will gladly accept the wine and issue you a full refund or exchange the bottle for something else. Defective wines are subject to evaluation by our staff and must be accompanied by the original purchase receipt.
Defective does not necessarily mean “I didn’t like it.” If you do not like the wine you bought from us, please return what you did not drink with the original purchase receipt, and we will gladly exchange that bottle for something else.
Though we purchase all of our wines from the best sources when new and cellar them under the best possible conditions, we cannot guarantee wines older than seven years from the vintage.
Any return made after the 30 day window limits our ability to recover credit from our suppliers and we reserve the right to decline any return after that period.